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- Shipping & Returns
Shipping & Returns
Dispatch and delivery
Unless agreed otherwise in writing;
Delivery of the goods will take place at the delivery address stated on the order form. All goods will require a valid signature on delivery if registered delivery is used.
Delivery of the goods will take place within 14 working days. This date is intended as an estimate and delivery times are not guaranteed, we will advise you on the expected delivery if the wait will be greater than 14 days.
Immediately after recieving or signing for delivery, title of the goods will pass to you.
The risk of damage to the goods passes to you once they are delivered to the address specified in your order instructions.
You agree that we will not be liable to you for any loss, damage or charge incurred because of the late delivery of goods. We use An Post for the delivery of our items and occasionally there are delays in the delivery system.
Prices quoted on our web page exclude delivery.
Standard delivery in Ireland is €4.50 (Delivery is free when you spend over €50.00)
Registered delivery in Ireland is €7.99
Worldwide delivery is €12.50
Inspection and Fitting of Goods
Upon delivery of the goods you should carefully inspect them. If any of the goods are damaged, please contact us to inform us of the problem and do not use the goods.
For correct fitting of the frame it is advised to visit an Optician. Most Opticians will fit, but may ask for a nominal fee.
Each of the goods will contain written confirmation of the prescription of the goods. If the prescription stated, does not match the prescription ordered, please contact us by email or phone to inform us of the problem and do not use the goods.
You have the right to cancel an order within 24 hours. A full refund will be issued. Such notice may be given by email, faxing or phoning us to the number or address set out on the order form.
We want you to be totally satisfied with the goods you buy from our site. If you are not happy with the goods you have purchased, you may return them within 14 days to us for adjustment, replacement or for refund.
With Varifocal lenses (We currently do not supply varifocal lenses) our returns policy is extended to 30 days to allow for customer adaptation.
Please return goods and original dispatch note by registered delivery or courier to the address specified in the dispatch note.
Please retain a photocopy of your dispatch note for your records.
If you have misplaced your dispatch note, please contact us by email or phone.
The risk of damage to any goods you return to us will remain with you until the goods have been delivered to our premises and accepted by us.
We will refund the full cost of the frame and standard lenses on receipt of the returned goods in a satisfactory condition.
If the lens has been customised with any of our coatings, tints, bifocals, varifocals or any other additions including high index lenses, the cost of these will not be refunded unless there is a fault or quality issue with the goods.
All frames are sold with a 1 year warranty against manufacturing defect. Should a replacement frame become unavailable from our suppliers we will offer you a similar frame of equal value and we will cover replacement lenses
All our lenses are guaranteed for 1 year against manufacturing defects. Our guarantee does not cover lenses subjected to normal wear and tear or patient misuse i.e. scratches
The cost of carriage and insurance is non-refundable.
We aim to respond to any complaints or issues regarding your purchase within 5 working days.
Please quote your reference number in any correspondence.