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FAQ

Who are we?

How can your prices be so low?

Are the products on your site of the same standard to those I can buy elsewhere?

What will I need to order prescription glasses from BuyNewSpecs?

What do I need to place an order?

What if I want to order more than one frame with different lens types?

How long will I have to wait for my order once placed?

What if my prescription is out of date?

What if I don’t understand my glasses prescription?

What does my prescription mean?

My prescription does not have an ‘addition’ value

My prescription does not have any 'CYL' or 'AXIS' value

My prescription does not state left or right eye

What is a PD?

What if I don’t know my PD?

How do I work out what my PD is?

How to obtain a P.D. Measurement

Do I need to send/fax you a copy of my prescription?

Do you accept PRSI or HSE (medical card) allowances? (ROI only)

What are the numbers written inside the frame?

Can I use my contact lens prescription for ordering glasses from you?

Can I use my old lenses to place an order?

Can I send my own glasses frame to be reglazed?

What if I enter my glasses prescription details wrong?

What happens if I change my mind after placing an order?

What should I do if I cannot see with my new prescription glasses?

What if I am not satisfied with my purchase?

Will my prescription be correct when I receive my glasses?

Can I order glasses with no prescription?

Do you make prescription spectacles for children?

What if my prescription is outside of your range?

How long will it take for my glasses to arrive?

Can I try frames before I buy?

What if I am not satisfied with my purchase?

How much are the delivery costs?

What is a Photochromic or light reactive lens?

What is an Anti-Reflective Coating?

Do you supply thinned down lenses?

Can I have scratch-resistant coating applied to the lenses?

Do you offer tints, UV protection?

Do you supply Bifocal/Varifocals?

Are my online payments secured?

Do I have to pay over the internet?

What if my frames need adjustment after I receive them?

Can I buy more than 1 pair of prescription glasses on one order?

 

Q: Who are we?

A: BuyNewSpecs are a new company offering customers spectacles made up to their prescription, at very low prices.

Q: How can your prices be so low?

A: At BuyNewSpecs, we are driven to keeping our prices as low as possible. We do this by purchasing in bulk and keeping our overheads low. We don’t operate from a main street store hence we don’t have the costs associated with running such a store e.g. Shop fit out, staff etc which helps maintain lower costs, and therefore lower prices to you.

Q: Are the products on your site of the same standard to those I can buy elsewhere?

A: We offer many of the same frames that are on sale in your main street opticians, (but at much lower prices), and use the same frame, lens manufacturers and glazing machinery used in such stores. The lenses are made to the highest specification and all conform to BS2738-3.

Q: What will I need to order prescription glasses from BuyNewSpecs?

A: You will need an up to date prescription (less than 2 years old), Your P.D. measurement, (see how to measure my P.D.) and a rough idea what size frame you need. How to measure your glasses

Q: What do I need to place an order?

A: All you need is your prescription from any Opticians. They are obligated to give this to you after a Sight Test as it’s your property. Please ask for your 'Pupillary Distance' or PD at the same time. You cannot order from us if your prescription is older than two years old, as it is likely your prescription may well have changed during that time. Just simply input the details onto your computer screen as they are written on your glasses prescription. Please take extra care with inputting + or – signs as errors with these signs may result in your new glasses being un-wearable.

Q: What if I want to order more than one frame with different lens types?

A: Due to the nature of how the buynewspecs website operates it is recommended to make seperate orders i.e. frame 1 is to be made up with e.g. antiglare lenses and frame 2 is to be made up with e.g tinted lenses.

Q: How long will I have to wait for my order once placed?

A: Generally you should expect delivery within 14 days. On some orders delivery will be greater than 14 days but you will be advised of any delays and informed of expected delivery times.

Q: What if my prescription is out of date?

A: You will need to go to an Optician and have your eyes (re)tested. It is generally accepted that your sight be checked every two years unless you are registered blind, have an eye condition or are partially sighted.

Q: What if I don’t understand my glasses prescription?

A: You can Post, Fax, or email your prescription to us. (Tip: take a clear photograph of your prescription and attach it to your email). Alternatively you can contact our customer support team. If your prescription should prove illegible, you can request a clearer copy from your Optician - Remember it’s your property.

Q: What does my prescription mean?

sample-rx-sheet.jpg

A: The prescription is basically the specifics of the lens needed to correct your vision. Most prescriptions will have either 1 or 3 sets of numbers: e.g.

Simply enter them into our form when ordering your glasses. Some might have an extra number (ADD):

All this would mean is that you have a reading prescription in addition to your distance prescription. In this case you would either select that your glasses are for everyday use or for reading (the Optician will have advised you on this).

Q: My prescription does not have an ‘addition’ value

A: Your prescription is probably for distance only — an 'addition' or add is only required if the glasses are going to be used for reading or close work. Some opticians use the word 'Add' or 'Near' instead of 'Addition'. If the add value is only written once on your prescription its value would normally apply to both eyes (e.g., if 'Add' +1.50 appears once on your prescription, it should be entered for both eyes on the website order form).

Q: My prescription does not have any 'CYL' or 'AXIS' value

A: The cyl and axis are used to correct astigmatism. If you do not have astigmatism, you will not have a cyl or axis included in your prescription.

Q: My prescription does not state left or right eye

A: Some opticians may use Latin terms for defining right or left eye. For OD this refers to the Right eye, and for OS this refers to the Left eye.

Q: What is a PD?

A: PD is Pupillary Distance. This is required so that the optical centre of the lens is in line with the centre of your pupil which will give you the best vision in your prescription glasses from BuyNewSpecs.

Q: What if I don’t know my PD?

A: Most adult PD’s are between 60-64mm. If you do not enter a figure in the box, we will use 62mm for your distance prescriptions (an average), and 60mm for reading prescriptions.

Q: How do I work out what my PD is?

A: Measure P.D. (pupil distance)

pd-measurement.jpg

The above example shows a PD of 62mm

Q: How to obtain a P.D. Measurement

A: Take a mm. rule and place it over the bridge of your nose with the 0 over the centre of one pupil in one eye and take the measurement to the centre of the pupil in the other eye, If your eyes are very dark and the pupil cannot be seen clearly you can measure from the inner edge of the iris in one eye to the outer edge of the iris in the other eye. If you are still unsure we can use the average which is 62mm for distance glasses and 60mm for reading glasses.

For best results get somebody else to measure your PD because if you measure yourself in a mirror your pupils will naturally converge and a smaller than normal PD will result and possibly make wearing your new glasses uncomfortable.

Only one measurement is necessary any adjustments needed for reading or bifocal glasses will be made by us.

Please input your measurement in the box provided.

Q: Do I need to send/fax you a copy of my prescription?

A: No. However if you are uncomfortable with entering your prescription into our online form, you can either post, scan and email or fax your prescription to us. All you need is a current prescription that is less than two years old. We do however reserve the right to ask for a valid prescription.

Q: Do you accept PRSI or HSE (medical card) allowances? (ROI only)

A: Due to the changes made in Budget 2010 all allowances towards the purchase of spectacles under PRSI were removed. We do not as yet accept HSE (medical cards) due to the complexity attached to authorization over the internet. Anyway, our prices are so low due to our competitive pricing policy that we know you will not find our products cheaper in any high street practice.

 

Q: What are the numbers written inside the frame?

A: These are the Frame Measurements. The best guide for you is to look at your current spectacles. The measurements can usually be found on the inside of the frame, on the arm or on the nose bridge. They will look something like this: (example) 46-20-135

1st number - Lens width: Related to your eye size, and typically in the range of 46 (small) to 56 (large) (where the lens is)

2nd number - Bridge width: This is where you nose sits. Typically this is between 18 and 20.

3rd number - Side Length: 130 (short), 135 (medium) and 140 (long) (from lens to the end piece of your ear) We don't quote this number as a high percentage of frames are size 135. Note - Buynewspecs has opted not to display this measurement as it only varies by 5 to 10 mm.

how-to-measure-your-frames1.jpg

These sizes are a guide to comfortable fitting. Simply select one of our frames that is nearest to your size when ordering.

Q: Can I use my contact lens prescription for ordering glasses from you?

A: No. There are important differences between a contact lens prescription and a glasses prescription.

Q: Can I use my old lenses to place an order?

A: No! You must have an up to date written glasses prescription (less than 2 years old) to order glasses from BuyNewSpecs.

Q: Can I send my own glasses frame to be reglazed?

A: Yes! Depending on the age and condition of the frame, Please e-mail your prescription details and type of frame for a quote.

Q: What if I enter my glasses prescription details wrong?

A: You must notify us immediately because once your glasses have been glazed they cannot be altered.

Q: What happens if I change my mind after placing an order?

A: You may cancel your order and receive a full refund within a 24 hour period of placing an order.

Q: What should I do if I cannot see with my new prescription glasses?

A: You will need to contact us straight away so we can determine the reason for this. Please refer to our terms and conditions.

Q: What if I am not satisfied with my purchase?

A: Please return the glasses to us within 14 days of receipt stating your reasons for return. We will offer you a refund, exchange or adjustment of the frame if necessary.

Q: Will my prescription be correct when I receive my glasses?

A: The equipment used by our laboratory ensures that prescriptions are checked thoroughly before the lenses are cut. Once completed, our qualified team will check the lenses against the prescription that you provided to us. All prescriptions are checked and verified prior to dispatch. Should there be any errors by us these will be rectified free of charge.

Q: Can I order glasses with no prescription?

A: Yes you will need to select No prescription required. However you are still required to enter a prescription date, select any date to continue and select either driving or reading in the I use my glasses for section.

Q: Do you make prescription spectacles for children?

A: No, by law we are unable to provide spectacles to persons less than 18yrs of age

Q: What if my prescription is outside of your range?

A: If your prescription falls outside the stated range on our website, please notify us by email or phone detailing your prescription, and the frames you are interested in. We will then contact you with suitable lens options, competitive pricing and delivery times.

Q: How long will it take for my glasses to arrive?

A: Please allow 7-14 days for delivery. The more complex prescriptions will take around the 14 day mark to deliver, but we hope to have them dispatched within a week.

Q: Can I try frames before I buy?

A: At the moment we do not provide this service. We will soon be publishing our state of the art Virtual Mirror which will allow you to upload your photograph and try our glasses on online.

Q: What if I am not satisfied with my purchase?

A: Please return the glasses to us within 14 days of receipt stating your reasons and if there is a fault we will offer a refund or change the glasses if you would prefer. We stand by the quality of our products and offer a no quibble guarantee on anything to do with quality of our products.

Q: How much are the delivery costs?

A: Delivery is €4.50 to the Republic of Ireland (Free if you spend over €50.00). Registered delivery is €7.99

A: Delivery is €12.50 for the rest of the world.

EXTRAS

Q: What is a Photochromic (Transitions) or light reactive lens?

A: These are light sensitive lenses which remain clear in dim light (or when you are indoors) and then darken on exposure to sunlight (when you go outside).

Q: What is an Anti-Reflective Coating?

A: It allows more light through the lens which improves its optical quality and cosmetic appearance. It makes the lens clearer and allows better clarity of vision by cutting out glare and reflection. Ideal, if using computers regularly, if you work under florescent lighting, or if you drive regularly at night time.

Q: Do you supply thinned down lenses?

A: Yes we offer a full range of thinned down lenses (also known as high index lenses). Select how thin you want your lenses when placing an order. Remember the higher the index number, the thinner the finished product will be.

Q: Can I have scratch-resistant coating applied to the lenses?

A: Yes, all our lenses are coated to reduce scratches while in use. We supply this coating free of charge. An anti scratch coating does not imply the lens is scratchproof.

Q: Do you offer tints, UV protection?

A: Yes we do. Please select the variety of additions you require in your finished pair of glasses.

Q: Do you supply Bifocal/Varifocals?

A: We do not offer Bifocal or Varifocal lenses with online orders due to complex nature of these lenses. We are more than happy to supply them if you are happy to travel to visit our Optician who will measure you for Varifocals or Bifocals and offer you a competitive quote. Call +353 46 9487 663 for more details.

Q: Are my online payments secured?

A: We guarantee it. Our payment service providers PayPal and Stripe use state of the art encryption processes so that any of the information that you send us can not be deciphered by anyone. You don't have to have a PayPal account to pay with PayPal.

Q: Do I have to pay over the internet?

A: Even though our site is very secure you can if you wish pay for your prescription glasses by cheque. Please allow extra time for delivery to allow your cheque to be cleared. Please make cheque payable to Athboy Opticians (Our Parent Company). Alternativly you can pay by bank tansfer. Please request for us to send you our account details when you are placing a order.

Q: What if my frames need adjustment after I receive them?

A: All frames are thoroughly inspected and aligned prior to their packaging, and dispatch. They are also verified to the prescription submitted by you on your order form.

If you should need a minor adjustment, such as tightening loose arms, or adjusting nose pads, you can take them into your local optician. A nominal fee may apply for any adjustments.

Please note - For correct fitting of the frame, it is advised to visit an optician - Most opticians will fit, but may ask for a nominal fee to do this.

Q: Can I buy more than 1 pair of prescription glasses on one order?

A: Yes you can order as many pairs of prescription glasses as you like.

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